Travel Info | Travel FAQs | Advance Purchase & Discount Fares | Ticket Upgrades & Exchanges | How To Buy A Ticket | Important Information For New Travelers | Airport Shuttle Cancellation and Luggage Policies

To help our passengers answer general questions about travel on Valley Transit, we have prepared a series of "Frequently Asked Questions." If a question is not addressed in this section, please contact us.

General Information
Where does Valley Transit travel?	Valley Transit serves South Central Texas and Northern Mexico.
How are the buses equipped?	Passenger buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests and tinted windows.
Are stopovers permitted?	En route to their destinations, most buses make intermediate stops to pick up additional passengers. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible.
If I miss the bus, what should I do?	Contact a Travel Center agent for instructions on boarding the next available bus.
On-Board Information
Is there assigned seating on the buses?	No. Seating is on a first-come, first-served basis.
Are reservations required for travel?	No. Reservations are not accepted for travel on Valley Transit schedules. However, if you are connecting with other carriers, including those in Mexico, they may require a reservation.
Is smoking allowed on board?	No. Federal law prohibits smoking on all passenger buses.
Are meals provided on board?	No. Meals are not provided. On extended routes, however, stops are made as close to regular meal times as possible.
Are food and drink allowed on board?	Yes. Food and non-alcoholic beverages may be carried on board for personal consumption.
Are radios, phones or electronic games allowed on buses?	Radios, cellular phones and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.
Are pets allowed on board?	No dogs, cats, birds or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.
Are pillows and blankets available?	No, but you are welcome to bring your own within your carry-on baggage.
Do the buses show movies on board?	Our passenger buses are not equipped for movies on board. However, coaches equipped with televisions and VCR, DVD and CD players are available for charter service, upon request.
Passenger Services
Are route maps available for sale?	National route maps are available from our parent company, Greyhound Lines. To order a national route map by mail, send $3.95 in check or money order to the following address: Greyhound Lines, Inc. Attn: Treasury M/S 440 350 N. St. Paul St. Dallas, TX 75201 Customers outside the United States ordering a route map must submit a bank-issued check or money order payable in U.S. currency. Personal checks issued outside the U.S. are not accepted for payment. A Valley Transit route map is also available for printing from your computer.
Are printed timetables available?	For those individuals seeking an extensive resource of Greyhound Lines schedules, the Greyhound System Timetable is available for purchase. This nearly 300 page book is issued approximately five times a year and contains all Greyhound Lines, Inc., Greyhound Canada Transportation Corp., Carolina Trailways, Valley Transit Company and Vermont Transit schedules. Additionally, nearly 20 other companies' schedules are shown. Fares are not shown in this publication. This timetable may be purchased by sending a check/money order in the amount of $11.00 to the address below: Greyhound Lines, Inc. Attn: Treasury M/S 440 350 N. St. Paul St. Dallas, TX 75201 Customers outside the United States ordering a timetable must submit a bank-issued check or money order payable in U.S. currency. Personal checks issued outside the U.S. are not accepted for payment.
Does Valley Transit offer charter buses?	Yes. Visit our charter pages or call (956) 423-4710, ext. 203 for details.
Does Valley Transit offer tours?	No. However, our parent company Greyhound Lines offers tours through Greyhound Travel Services.
Does Valley Transit have a policy regarding unruly passengers?	Valley Transit reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs or who refuses to comply with any lawful rule or regulation. If you witness any unruly behavior or suspect any trouble with a fellow passenger during your trip, please notify the driver.
Fares & Schedules
How can I get fare & schedule information?	Fare and schedule information may be found through www.greyhound.com, or by calling or visiting your local Travel Center.
When should I check in at the bus?	To make your travel easier, plan to arrive at a Travel Center at least one hour before scheduled departure. This will allow you time to purchase the ticket, check baggage at the counter and carry your bag to the side of the coach upon boarding. In smaller towns, arrive 15 minutes before departure time.
How do I locate the nearest stop?	Please visit our Travel Center page.
May children travel alone on Valley Transit?	Any passenger under the age of eight must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of eight and 14 years of age may travel unaccompanied under certain conditions. Please call (956) 423-4710, ext. 203 for details.
Does Valley Transit guarantee schedule times?	No. While Valley Transit makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be delayed by any number of factors, including weather, traffic or mechanical problems.
Ticketing Information
How do I purchase a ticket with Valley Transit?	Visit your local Travel Center. You may also purchase a ticket online through the website of our parent company, Greyhound Lines, Inc. at www.greyhound.com.
Can a ticket be bought for another person's immediate use?	Yes. Details are found on the How To Buy A Ticket page.
Does Valley Transit provide ticketing for connecting bus transportation?	Yes. Valley Transit has agreements with Greyhound Lines and most major bus lines allowing us to book you a ticket on virtually any other bus line that is a part of your travel itinerary.
Baggage & Baggage Claims
Will I be charged for baggage?	Two pieces of checked baggage and two carry-ons are allowed free of charge for adults. All carry-ons are required to fit under the seat or in the overhead compartment. A maximum of three additional pieces may be checked with a $15.00 charge per piece.
What are the restrictions on carry-on baggage?	In order to provide all passengers with reasonable safety and comfort on board, carry-on baggage is restricted to two (2) carry-on pieces per person, both of which must fit in the overhead storage area or under the passenger's seat. Passengers are reminded to keep their valuables with them at all times. Please do not put prescription medication in checked baggage.
What are the restrictions on checked baggage?	Checked baggage must be no more than 60 pounds for one item or 100 pounds for all items combined and in a secure container. A plastic and/or a paper bag is not acceptable as checked baggage. Please do not put prescription medication in checked baggage.
What are considered "acceptable" types of baggage?	In general, acceptable baggage includes suitcases, duffel bags, tool boxes, trunks and securely tied cardboard boxes.
Does my baggage require ID tags?	Yes. Regulations require that each piece of baggage have an identification tag attached to it, which must include the owner's home address and telephone number.
Is baggage automatically transferred to the next bus?	No. It is the passenger's responsibility to retrieve luggage at the transfer point and check it onto the next bus on their schedule.
Are any items prohibited from checked baggage?	Yes. Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags. Electronic equipment (televisions, stereos, etc.), film (flammable), and perishable items (food) may be sent using Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer's possession.
May I bring along a bicycle as checked baggage?	Yes. A bicycle is considered as one (1) piece of allowable luggage. Bicycles will be transported when disassembled and contained in wood, leather, canvas, or other carrying case that does not exceed the dimensions of 8" x 32" x 60" and which is securely fastened. There is a $15.00 fee assessed for each bicycle transported. Customers may purchase bicycle boxes for shipping for an additional $10.00 per box.
Does Valley Transit provide shipping services?	Yes. Counter-to-counter shipping service is available from most Travel Centers. Call us at (956) 423-4710, ext. 203 for more information.
I've lost a piece of luggage. What should I do?	If you are on-board or at a Travel Center, please report any lost or stolen items to a Valley Transit representative promptly.
How do I file a baggage claim?	See a Travel Center agent for full information.
Travel Within Mexico
Does Valley Transit travel into or within Mexico?	We offer connecting service to Reynosa and Matamoros. Valley Transit does not run schedules solely within Mexico.
Customer Assistance & Refund Information
Can I get a refund at the terminal?	Yes. For unrestricted tickets, the original purchaser may obtain a refund at the location at which the ticket was purchased. Note that special advance purchase tickets are non-refundable.
I lost my ticket. Can I get a refund?	No. Valley Transit is not liable for lost, stolen or destroyed tickets.
I have a partially used ticket. How do I receive a refund?	A "partially used ticket" means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used roundtrip tickets may be submitted for refund when either the going or return portion is completely unused.
The bus was late. Am I entitled to a refund?	No. Although we make every effort to run schedules on time, Valley Transit is not liable for delays.
I would like to report an unsafe bus driver.	Please call 1-800-SAFE BUS (800-723-3287) and report the time and location of the bus in question.
I would like to make a comment or register a complaint.	Please contact us at the address listed on this website.