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Travel Info | Travel FAQs | Advance Purchase & Discount Fares | Ticket Upgrades & Exchanges | How To Buy A Ticket | Important Information For New Travelers | Airport Shuttle Cancellation and Luggage Policies

Important Information For New Travelers

Welcome aboard! Thank you for choosing Valley Transit. We want to do everything we can to ensure your experience with us is a good one. Bus travel is different than air and rail. Below are some helpful hints you should know prior to your trip.

Valley Transit does not have a reservation system.

  • You do not need a reservation to travel with Valley Transit. If you know the scheduled time of departure, simply arrive at the Travel Center at least an hour before departure and buy your ticket there.
  • We accept cash, most major credit cards, traveler's checks and local bank checks with proper identification.
  • We offer discounted tickets if purchased at least seven days in advance. In most instances, these discounted tickets are non-refundable.
  • In selected major cities, you have the option of ordering tickets online at and picking them up at the terminal before boarding. This process, called "Will Call" ticketing, requires you order tickets at least two hours in advance of departure.
  • You can also purchase tickets online at and have them delivered by mail. This process, called "Tickets By Mail", requires a valid U.S. address and a valid credit card issued by a U.S. bank. Tickets by Mail is available only for purchases made at least 10 days in advance of travel.
  • For more information, contact your nearest Valley Transit Travel Center.

Valley Transit has a flexible system.

  • Planes and trains have reservation systems and a limited number of seats available on any given departure. When Valley Transit fills a bus with passengers on the regularly scheduled departure, we "call-up" an additional bus -- referred to as an "extra section." In this way, we can accommodate passengers beyond the seating capacity of a single bus for any given schedule.
  • We do not usually limit the number of tickets sold. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.

There are no seat assignments on Valley Transit buses.

  • When you buy a ticket on Valley Transit, you are not assigned a seat. Boarding and seating occurs on a first-come, first-served basis.
  • Passengers arriving on a schedule and taking a rest stop are given priority to re-board.

Customers must transfer their own luggage.

  • At Valley Transit, passengers are responsible for transferring their own bags.
  • All checked bags must have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding.
  • Please make sure your bags are properly tagged inside and out.
  • Take your baggage to the bus and give it to the baggage handler who will place it in the baggage compartment underneath the bus.
  • You are in charge of picking up your bags next to the bus at each transfer location, and taking them to your connecting bus.
  • Baggage assistance is available upon request.
  • Baggage procedures include:
    • Only two checked bags per person are allowed.
    • Checked bags must not exceed 24x24x45 inches or exceed 60 pounds each.
    • Two checked bags cannot exceed 100 pounds combined.
    • If bags exceed maximum size and/or weight, customers must ship baggage via Package Express.
    • Only two carry-on bags per person.
    • Each carry-on bag must be able to fit underneath the seat or in the overhead compartment.

Valley Transit travel tips

  • Call ahead or visit a local Travel Center for schedule and price information.
  • Bring items to make your trip more enjoyable, such as snacks, reading material, radio headsets and a small pillow.
  • On longer trips, ask the customer service agent about meal stops, so you can plan your food and beverage needs accordingly.
  • Passengers with disabilities who need travel assistance should call the Greyhound Customers with Disabilities Travel Assist Line at 800-752-4841 at least 48 hours prior to departure.